agt99's Privacy Policy

1. Introduction and Overview

As one of Bangladesh's trusted online gaming platforms, agt99 respects your privacy and is committed to protecting your personal information. This Privacy Policy will inform you how agt99 collects your personal information, the purposes for which it is used, how long it is retained, and under what circumstances it is shared with third parties.

We believe that transparency and accountability are the foundation of a trustworthy gaming environment. We handle the information you provide during your interactions with agt99 with the utmost care.

This Policy applies only to agt99's own services. Third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others have their own privacy policies that apply separately to their respective services.

2. What Information We Collect

The following types of information are collected when you create an account and use the services at agt99:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Identity document information (National ID or passport number)
• Residential address
• Payment-related information — bKash, Nagad, Rocket, or Upay account numbers
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Date and time of site access
• Pages visited and browsing patterns
• Session duration and gaming activity data

2.3 Cookies and Tracking Technologies

agt99 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, however disabling certain cookies may limit the functionality of the site.

3. Purposes of Using Your Information

The information collected from you is used for the following legitimate purposes:

1. Ensuring account creation, verification, and management
2. Age verification — ensuring services are provided only to those aged 21 and above
3. Processing deposits and withdrawals and ensuring financial security
4. Providing technical support and customer service
5. Preventing fraud, money laundering, and other illegal activities
6. Improving service quality and analyzing performance
7. Complying with applicable laws and regulations
8. Implementing and monitoring responsible gaming policies
9. Providing a personalized gaming experience based on your preferences
10. Sending important notifications and service-related communications

4. Data Retention and Security

4.1 Security Measures

agt99 applies industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information fully secure during transmission. All sensitive data stored on our servers is additionally encrypted.

Firewalls, intrusion detection systems, and regular security audits are conducted to prevent unauthorized access to our systems.

4.2 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Even after account closure, information may be retained for the following reasons:

• To fulfill legal obligations
• To resolve disputes and enforce agreements
• To prevent fraud and ensure security
• To maintain records of financial transactions

5. Sharing Information with Third Parties

agt99 never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure services. These partners are contractually obligated to keep information confidential.

5.2 Legal Obligations

Required information may be provided in response to court orders, legitimate requests from government authorities, or legal obligations.

5.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigations of fraud, money laundering, or other illegal activities.

6. Your Rights

As a user of agt99, you have the following rights:

6.1 Right to Access Information

You may at any time request detailed information about the data agt99 holds about you.

6.2 Right to Correct Information

If your personal information is incomplete or incorrect, you may request a correction. This correction can be made through account settings or via our support team.

6.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information, however if legal obligations exist, it may not be possible to delete all information.

6.4 Right to Object to Data Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected]. We are committed to responding to your request within 30 business days.

7. Protection of Payment Information

All financial transactions at agt99 are conducted to the highest security standards. Key points of our payment policy:

• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.
• Successful withdrawals are generally completed within 1 hour.
• Transaction data processed through bKash, Nagad, Rocket, and Upay is handled in accordance with each payment provider's own security protocols.
• No full payment card numbers or banking credentials are stored in our system.
• Suspicious transactions are automatically flagged for review.

8. Protection of Minors

agt99 strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification during registration is mandatory. If any user provides false age information, the relevant account will be immediately suspended and all data will be deleted.

9. Marketing Communications

With your consent, agt99 may send you promotional offers, bonus information, and gaming-related updates. Each marketing message will include an option to unsubscribe.

You may request to opt out of marketing communications at any time. However, essential service notifications (such as transaction confirmations and security alerts) will always be sent.

10. Policy Changes and Updates

agt99 reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will send a notification to your registered email address or clearly publish it on the website.

Continued use of the website after a revised policy is published will be considered acceptance of that revised policy. Therefore, it is recommended that you visit this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available on the website.

Our data protection team will review your request as soon as possible and take appropriate action.